I talked While using the saleman, following trying the 800 number of which they advised me they'd no boss. The salesman reported he would see about receiving the "head" on the Denver office to talk to me.
At last just after a month acquired an answer. They sent precisely the same crew to repair it as well as they found it had been a bigger problem. Empire despatched again a third get together inspector. Certainly the floor is poor. They did quite a few blunders setting up it. Edges are peeling off. Boards are so divided it that you could see The underside boards. I've shed socks, my Little ones had ripped clothing (Children crawling) etc. We don't desire to cope with Empire anymore. They are selecting people that do not understand what they are carrying out most likely to save some money. But this is the 2nd time. Lousy installations causing lousy floors. Should be calling and calling them to get responses and so on. We would like our a refund. We don't want to cope with them any longer. Dreadful practical experience!!! They're only giving to replace it once again. We don't believe in them any longer. We are going to see when And the way this is going to finish. I'm waiting for the supervisor that's imagined to connect with me today. I will continue to keep updating.
To begin with, We shed our carpet in Hurricane Irma And eventually obtained the money to buy additional. So we thought. I are already looking to get carpet installed because November 7th, 2017. We scheduled an appointment for five-7pm as well as a agent did not exhibit. We rescheduled for November ninth and she or he confirmed, we advised her we ended up considering the acquisition and to move forward With all the sale. A consultant was supposed to connect with us November tenth and agenda the carpet and vinyl installation for November thirteenth and 14th. There was no phone connect with and we still left numerous voicemails for any person in the office to connect with us back again with the installation. The installation dates arrived and went and we continued to contact leaving voicemails and perform buy numbers had been placed through customer service. We were being trying to get flooring by Thanksgiving as a result of spouse and children coming to town. We had Thanksgiving on concrete floors and created the ideal of it masking it with towels and blankets for youngsters attending.
I contacted the supervisor, Stephanie with my worries. She mentioned that Emire would change the padding but I must purchase installation which might be in excess of $400.00. I presently experienced top quality padding and I wouldn’t need to endure more expenditure In the event your product sales rep took the time to explain.
I began calling in Sept/Oct 2017 to the substitute. No person would return my get in touch with. I known as Trevor specifically and he known as Kim in CS and she termed me again inside a day and still left a message. It took multiple calls and two weeks for her to return my call.
We’ve examine your submit, and we’re unhappy to listen to that the installation has not been accomplished. You should e-mail us at customersupport@ empire-today.
We’re sorry to hear that your ground is looking for mend, and we’d love to even further help you. Remember to electronic mail your problems coupled with you order data to customersupport@ empire-today.com. We look forward to hearing from you.
All they could do was lay the ruined carpet about the realm to guard my Animals from damage. So another morning I identified as to determine once they have been coming. I had been told to call back in about 30 mins Considering that the installers were not all assigned yet. I identified as again an hr afterwards and nobody could give me any data in any way. Finally I acquired hold of somebody that stated they known as me to mention my carpet was not readily available until Aug fourteen. To start with no person called me and if I hadnt called I'd however be sitting in this article waiting.
April 27, 2018 at eleven:16 am I have experienced the WORST experience with Empire And that i won't ever endorse nor rely on them for my personalized or rental’s as I have up to now… The first situation was we had been all set to move into our residence on Tuesday April 16th since Empire would then be finished with the carpet install in addition to the tile inside the kitchen… Well the working day of carpet set up they cancelled. this now has set us back each week because we were being instructed the carpet needed to go in ahead of the tile… So now we experienced to pay An additional 7 days rent and storage. Future challenge,, So now they say they need to tile 1st because carpet installers had been booked, we reported wonderful. Tile was for being finished on 21st and carpet to the twenty third.. Once they arrived to set up the tile, they realized our product sales guy reported it was laminate that needed taken up, when in reality it had been ceramic.
I will be getting in touch with the higher Small business Bureau and will never advise employing Empire for nearly anything ever again. I understand that I am only one human being, but I will influence this enterprise with my voice.
November 29, 2017, The Call states they'll install the laminate flooring in my dining place living room and small closet in the living room and In case the floors want leveling which was also A part of my contract. See hooked up deal fourteen pages. The closet was not performed I was informed through the installer I left the things for that closet you and your husband can try this. The installer showed up at 830am by himself at 930am he known as another person and started cursing and having upset.
Thanks for building us conscious of this make a difference. We’ll be more reviewing your issues, and we’ll be in contact with you shortly.
March 26, 2018 at 9:05 pm I am repeat customer at Empire and have not knowledgeable an issue nonetheless, will never do business with them again. Ordered carpeting for two bedrooms to include closets. Found out on day of installation, rooms ended up measured improperly (income Rep Mike Kline) so installer does not have enough empire flooring complaints carpeting to complete The work. I phoned customer service and spoke to a rep who advised me I would need to look forward to a contact back again in the upcoming 24 enterprise hours. I asked for just a supervisor which just after quarter-hour he present in Texas (Valerie) though she was valuable, she certain me that someone in the local (Northlake) office would phone. I did receive a contact from Randy, who built preparations to provide the carpet for the two nd place as well as carpet for the closet while in the place they had accomplished, mounted the following day. In actual fact the identical installer agreed to return to put in it.
It is actually about six:30pm EST and also have not received a get in touch with back. It is obvious that your local workforce doesn’t possess the very same level of urgency, and benefit customer loyalty as I suspect your corporate office does.